Listening to the Customer

Listening to the Customer

Book - 2011
Average Rating:
Rate this:

A thorough explanation of how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling libraries to develop services that meet or exceed their patrons' changing expectations.

* Ten sidebars highlight specific libraries and what they are doing

* Numerous illustrative figures clarify key points

* An extensive bibliography compiles works related to customer service and implementing a voice-of-the-customer program

Publisher: Santa Barbara, Calif. : Libraries Unlimited, c2011.
ISBN: 9781598847994
Branch Call Number: 025.10973 HERNO
Characteristics: xiii, 201 p. : ill. ; 26 cm.
Additional Contributors: Matthews, Joseph R.


From the critics

Community Activity


Add a Comment

There are no comments for this title yet.

Age Suitability

Add Age Suitability

There are no age suitabilities for this title yet.


Add a Summary

There are no summaries for this title yet.


Add Notices

There are no notices for this title yet.


Add a Quote

There are no quotes for this title yet.

Explore Further

Browse by Call Number


Subject Headings


Find it at OPL

To Top