The Customer Is Not Always Right

The Customer Is Not Always Right

Hilarious and Horrific Tales of Customers Gone Wrong

Book - 2009
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Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right , A.J. Adams proves that customers will do anything they can to put that motto to the test.

Readers get a collection of insights and stories from the popular Web site NotAlwaysRight.com. The book and site showcase customer-relations horror stories everyone can relate to. No matter what side of the counter you're on, there are hilarious tales about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of "the customer is always right" can be dead wrong.

From groaning, to intense complaining, to situations that leave workers asking, "Are you serious?," readers will enjoy these hilarious tales of customers gone wrong.
Publisher: Kansas City, Mo. : Andrews McMeel Pub., c2009.
ISBN: 9780740785788
0740785788
Branch Call Number: 658.8120207 A211
Characteristics: 252 p. : ill.

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Veepea Jan 04, 2012

This is a funny collection of true customer service experiences told by the poor people behind the desk. It's crazy just how obnoxious some people can be.


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TheresaAJ
May 28, 2013

This quick read has vignettes from the website, NotAlwaysRight.com. The author is very upfront that neither the employee nor the customer is always right. However, many of the encounters prove the old adage that "truth is stranger than fiction." The next time you have a frustrating public service encounter, you can find solace in this book.

Veepea Jan 04, 2012

This is a funny collection of true customer service experiences told by the poor people behind the desk. It's crazy just how obnoxious some people can be.

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