Branded Customer Service

Branded Customer Service

The New Competitive Edge

Book - 2004 | 1st ed.
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Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service--until now.

Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.
Publisher: San Francisco : Berrett-Koehler, c2004.
Edition: 1st ed.
ISBN: 9781576752982
Branch Call Number: 658.812 B258b
Characteristics: xii, 259 p. : ill. ; 24 cm.
Additional Contributors: Stewart, Paul 1966-


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