Selling With Emotional Intelligence
5 Skills for Building Stronger Client RelationshipsBook - 2003
In today's ultra-competitive business environment, it's not enough for sales professionals to be adept at technical and tactical skills such as getting appointments, making presentations and closing deals. To really succeed, they must develop and apply their relational skills - or what is known as emotional intelligence - to help them connect with people, recognize customer wants and needs, and build strong, lasting relationships.
Publisher: Chicago, Il. : Dearborn Trade, c2003.
Branch Call Number: 658.85 A628
Characteristics: x, 261 p. : ill.