Assessing Service Quality

Assessing Service Quality

Satisfying the Expectations of Library Customers

Book - 1998
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This is a practical guide to measure library services, which puts customers at the centre of the evaluation process. It provides measurement strategies and data collection methods to measure service quality in academic and public libraries.
Publisher: Chicago : American Library Association, c1998.
ISBN: 9780838934890
0838934897
Branch Call Number: 025.5 H558
Characteristics: xvii, 243 p. : ill. ; 28 cm.
Additional Contributors: Altman, Ellen

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